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Tapping Janitorial Services for theBenefit of Your Consumers I have read so much about how janitorial cleaning services should invest on its own performance management and how the facility owner can benefit from it. Most of the things that have been written have been done so from the vantage point of the business owner, but there is not so much written about seeing it from the customer’s point of view. Being customer focused nowadays, value-driven business imperatives should therefore mean learning what consumers want from local businesses, examines how consumers across the country find, choose, use and interact with local businesses, and what they would most expect from its provider. Though this is not to say that all businesses that has been embraced by consumers are clueless of what is driving these consumers to them, I would like to highlight the fact that there are untapped opportunities that a business owner can do, to reach more consumers and improve the customer experience. In most surveys, it reveals that Americans have a deep and growing concern for the environment. When probed which factor posed the greatest long-term threat to their health and well-being, Americans chose climate change and environmental problems as somewhat higher than terrorism, and marginally lesser when it comes to a global epidemic. These survey results are consistent with people’s increasing concern over global warming and the belief expressed by more than half of all respondents that environmental conditions have worsened over their lifetime because businesses disregard how their facilities are affecting their consumers’ well-being and health.
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These consumers’ concern therefore has to be translated into a strong sense of stewardship for businessmen when its consumers hold them accountable.
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If businesses are concerned of these issues, then the best way to address it is to pamper your customers with a clean and well sanitized facility. Businesses have core undertaking to look after which makes it easy for them to neglect environmental issues and make them accumulate and making the business pay the price for it, but if the business outsource this non-core undertaking to a janitorial service company, they can be more focused in keeping the facility clean and makes your customers satisfied. The sad thing is that most businesses and janitorial services simply do it to adhere to regulatory requirements or just to be able to more competitive in the market. And few are those who have a genuine concern for the health and welfare of the consumers’ who are utilizing these facilities. What is important for business owners is to know where their drive as a business is. This will tell you if you are really concerned with what your customers who use your facility need, and those people who go there to transact business with you, instead of not knowing anything about this untapped opportunity and the things you can do about it.